I spoke to lee fjelstad from the verbal judo institute about using spoken word to train everyone from police officers to librarians. Suits a thesis submitted to the division of curriculum and instruction in partial fulfillment of the requirements for the degree of master of ed. Through an exclusive partnership with the verbal judo institute, powerphone is proud to offer dispatch judo. It is a way to live with dignity and power and assertiveness. Verbal selfdefense, also known as verbal judo,is defined as using ones words to prevent, deescalate, or end an attempted assault. You can listen to the audio interview or read the transcript below. Many police officers now have this type of training as a standard to permit them to diffuse tense situation and avoid physical confrontation when possible. It is classified as a nonfiction, personal growth, self help and communication genre. Verbal judo 1st principle of physical judo is to not resist your opponent.
Jigoro kano, an educator who had studied at oxford. A mark of 70% must be achieved in order to receive a certificate of completion. The principles of verbal judo are based on the principles of physical judo, and some of. The acronym that is associated with the phrase, 5 times when words fail. Verbal judo teaches you tried and tested tactics to deescalate situations, treat people with respect and professionally handle verbal resistance and abuse will king, former director of verbal judo australia. Verbal karate verbal karate is lashing outusing harmful and destructive words. Thompsons essential handbook has taught people how to communicate more confidently and persuasively. Nonverbal communication we communicate with much more than words. He created a programme in 1983 for defusing conflict and redirecting behavior with words. The way we sit, the gestures we make, the way we talk, how much eye contact we make all of these are nonverbal ways of communicating that impact the messages our words are sending.
Verbal judo or verbal selfdefence is defined more broadly in reallife usage, but the trope is defined only as stated above. Redirecting behavior with words by thompson phd, dr. George thompson, creator of verbal judo, along with gary klugiewicz, present a new training tool for law enforcement. Thompson is the president and founder of the verbal judo. Redirecting behavior with words unknown binding january 1, 1994 see all formats and editions hide other formats and editions the pages dont have any markings, tears, or bent corners. The art of verbal judo genesee county officials association. Learn verbal judo with free interactive flashcards. Petersburg, fl our officers must be as competent with words as they are with firearms. Verbal judo, or tactical communication, is the gentle art of persuasion that redirects others behavior with words and generates voluntary compliance. Verbal judo, updated edition audiobook listen instantly. Verbal judo is also useful at home, and in the workplace. Since 1983 and until he died in 2011, he personally trained more than 700,000 individuals in tactical communications a program he developed in 1983 for defusing conflict and redirecting behavior with words. You are not connecting with your audience and you are off target verbal karate is easybut it doesnt work in oral communication.
Judo judo is a modern martial art, combat and olympic sport created in japan in 1882 by jigoro kano. Redirecting behavior with words staying calm in the midst of conflict, deflecting verbal abuse, and offering empathy in the face of. Empathy involves putting yourself in the other persons shoes to. Citations contain only title, author, edition, publisher, and year published. Its most eye catching feature is its competitive element, where the objective is to either throw or takedown an opponent to the ground, immobilize or otherwise subdue an opponent with a pin, or force an opponent to submit with a joint lock or a choke. The verbal judo institute has provided training to our county for the past eleven years. It is a pleasure to offer any form of encouragement for the. He is now a popular lecturer and lives in albuquerque, new mexico. Verbal judo, or tactical communications, is the gentle art of persuasion that redirects others behavior with words and generates voluntary compliance.
Redirecting behavior with words explores the need for an approach to conflict and verbal abuse. Testing conducted in this online verbal judo course is designed to reinforce the information presented. He created and crashtested verbal judo when he was a police officer on an urban beat. Choose from 73 different sets of verbal judo flashcards on quizlet. It is not just for sales, not just to make money and not just to dominate people. The gentle art of persuasion, updated edition 9780062107701. For those of you who are not aware of verbal judo, it provides the foundation for truly effective communication program for dealing with the public and especially people in a highly emotional state. It is a way of using words as a way to maintain your mental and emotional safety.
Verbal judo training enable participants to use presence and words to calm offenders and others, who may be under severe emotional stress or other influences. This is the essence of how verbal judo works, redirecting hostile energy directed towards you, and influencing an aggressor to think on your terms. Verbal karate is the use of unprofessional language, because you are using words to express your personal feelings. Words account for less than 10% of what youre communicating. See more ideas about psychology, judo and psychology facts.
Verbal judo is based on the art of words and how to utilize them in various situations, in everyday life. The art of verbal judo 1661 ramblewood drive east lansing, mi 48823 517. The deescalation technique espoused by george doc thompson in the 1990s, inoculating officers against highstress scenarios, is making a comeback in the face of highprofile police shootings. Its not about commanding that they perform a behavior, its about getting them thinking. Citation formats are based on standards as of july 2010. Citations should be used as a guideline and should be double checked for accuracy. By uniting the persuasive power found in the rhetorical persuasion of aristotle and the physical redirective power of jigoro kanos physical judo, this book expounds the principles this is the second book written by george j. Listen and speak more effectively, engage people through empathy the most powerful word in the english language, avoid the most common conversational disasters, and use proven strategies that allow you to successfully communicate your point of view and take the upper. The mission of the verbal judo institute is to create a s. The gentle art of persuasion reprint by thompson, george j. Everyday low prices and free delivery on eligible orders. Using sound verbal tactics in conjunction with staying within agency policy guidelines dramatically decrease personal and professional liability.
Instead, try to move with them and redirect their energy. Jenkins was most recently the coauthor of miracle mon. Verbal judo is the classic guide to the martial art of the mind and mouth that can help you defuse confrontations and generate cooperation, whether youre talking to a boss, a spouse, or even a teenager. Reversing the order makes the praise seem insincere. Read verbal judo redirecting behavior with words ebooks online. Users are able to repeat the course twice if the pass mark is not achieved. By uniting the persuasive power found in the rhetorical persuasion of aristotle and the physical redirective power of jigoro kanos physical judo, this book expounds the principles of the verbal judo training program, now recognized around the world.
The main reason i ask them to return year after year is that the message they provide is invaluable to public employees. George thompson shortly before his presentation on verbal judo at. Redirection of student attention using verbal and nonverbal cues by beverly kay j. Language is a powerful tool, which in conflict can play a transformative role. Scenario b in the introduction is one of many examples in which verbal judo can work for police officers.
Your tone of voice and other nonverbal cues are far more important. Listen and speak more effectively, engage people through empathy the most powerful word in the english language, avoid the most common conversational disasters, and use proven strategies that allow you to successfully communicate your point of view and take the. It teaches you how important words are when dealing with any conflict, as well as guiding you to modify your own behavior in the way you see and approach conflict. Contrast break them by talking, a less nice technique, though it. If you need to give criticism, give it first, then praise.
Remember, verbal judo is a way, the gentle way, to engage in tactical communication or what i call contact professionalism. It teaches you how important words are when dealing with any. Using verbal judo techniques, personnel will be able to explain their behavior based on recognized, professional principles. Security, attack, flight, excessive repetition, revised priorities. File 5 5 steps with george and lee transcription and coding.
A language strategy for dealing with difficult people, verbal judo was designed by college professor, police officer, and martial artist george thompson. Work to build trust, accentuate the positive and redirect the behavior, rather than. Burns proposes a system of verbal judo to handle verbal abuse and disapproval in a non defensive manner. The most recent revision led to the art of judo, begun in 1882 by dr. The gentle art of persuasion, as defined by its creator, george thompson. Verbal judo use of words to achieve professional objectives 10. Thompson doc rhino is the founder of the verbal judo institute. Lee fjelstad expert with the verbal judo institute, inc.